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MAINTENANCE & TECHNICAL SUPPORT

The support service in one of the most important standard solutions of essential services, which is characterized by providing, where we offer all our customers in any areas where provided starting from the time of receipt of the project in order to product safety and quality control in performance.
Where we offer the service either by e-mail or phone call in addition to the possibility of providing service n through the use of the latest technologies in the Remote Access Remote Access, where the competent engineer diagnose the problem and contribute to solve them with the client.

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حلول الصيانة والدعم الفني

1

Maintenance Services

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Maintenance of networks, computers and accessories

3

Provide a resident service technician at the same facility

4

Support by phone

5

Remote Access

المميزات GOLDEN SILVER STANDARD
Centralized Support Portal
Emergency Support
Escalation Support
Infrastructure Monitoring
Performance- based agreements
Telephone Support
24/7 Site uptime & Monitoring
Detailed Monthly Reports
Performance Tuning
Process Monitoring
Technical Help Desk Support
Business User Support
Dedicated Account Manager
Migration and Upgrade
Onsite Support