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MAINTENANCE & TECHNICAL SUPPORT
The support service in one of the most important standard solutions of essential services, which is characterized by providing, where we offer all our customers in any areas where provided starting from the time of receipt of the project in order to product safety and quality control in performance.
Where we offer the service either by e-mail or phone call in addition to the possibility of providing service n through the use of the latest technologies in the Remote Access Remote Access, where the competent engineer diagnose the problem and contribute to solve them with the client.
حلول الصيانة والدعم الفني
1
Maintenance Services
2
Maintenance of networks, computers and accessories
3
Provide a resident service technician at the same facility
4
Support by phone
5
Remote Access
| المميزات | GOLDEN | SILVER | STANDARD |
|---|---|---|---|
| Centralized Support Portal | |||
| Emergency Support | |||
| Escalation Support | |||
| Infrastructure Monitoring | |||
| Performance- based agreements | |||
| Telephone Support | |||
| 24/7 Site uptime & Monitoring | |||
| Detailed Monthly Reports | |||
| Performance Tuning | |||
| Process Monitoring | |||
| Technical Help Desk Support | |||
| Business User Support | |||
| Dedicated Account Manager | |||
| Migration and Upgrade | |||
| Onsite Support |